Contact Us

Epoch Converter Pro

We value your feedback, questions, and suggestions. Please don't hesitate to reach out to us through the contact methods below.

2. Primary Contact Information

• Email: leenasoftwaresolutions@gmail.com
• Response Time: We typically respond within 24-48 hours during business days

Mailing Address:
Leena Software Solutions
Attention: Milan Salvi
Satyam APT, B-104, Plot - 65
Sai Section, Hutatma Chowk
Ambernath East, Maharashtra, India
PIN - 421501

3. What You Can Contact Us For

3.1 Technical Support

• Issues with timestamp conversion functionality
• Browser compatibility problems
• Error messages or technical difficulties
• Performance-related questions
• Feature requests and suggestions

3.2 Privacy & Data Protection

• Questions about our Privacy Policy
• Data protection rights inquiries
• Cookie policy clarifications
• GDPR, CCPA, or DPDPA related requests
• Consent management questions

3.3 Legal & Business Matters

• Terms and conditions questions
• Intellectual property inquiries
• Partnership opportunities
• Legal compliance matters
• Business collaboration proposals

3.4 General Inquiries

• Service availability and features
• Feedback and suggestions
• Media and press inquiries
• Educational or research collaborations
• General questions about our company

4. Before Contacting Us

4.1 For Technical Issues

• Specify your browser type and version
• Describe the image format you're trying to compress
• Include any error messages you've encountered
• Mention your operating system
• Describe the steps you took before the issue occurred

4.2 For Privacy Requests

• Clearly state which right you want to exercise
• Provide sufficient information to verify your identity
• Specify the time period for your request (if applicable)
• Include any relevant reference numbers or details

4.3 For General Inquiries

• Be specific about your question or concern
• Include relevant context or background information
• Specify if you need a response by a particular date

5. Response Expectations

5.1 Email Responses

• General inquiries: 24-48 hours during business days
• Technical support: 48-72 hours depending on complexity
• Privacy requests: Up to 30 days as required by law
• Business inquiries: 3-5 business days

5.2 Quality Assurance

All emails are:

• Personally reviewed by our team
• Responded to with relevant and helpful information
• Treated with confidentiality and respect
• Handled in compliance with privacy laws

6. Business Hours

Our business operates in Indian Standard Time (IST):

• Monday to Friday: 9:00 AM - 6:00 PM IST
• Saturday: 10:00 AM - 2:00 PM IST
• Sunday: Closed (emergency issues only)

Note: Email support is monitored regularly, and urgent technical issues may receive responses outside business hours.

7. Alternative Resources

Before contacting us, you might find answers in:

• Our comprehensive FAQ section
• Help/Documentation on our website
• Browser help resources for technical issues
• Privacy policy for data protection questions
• Terms and conditions for usage questions

8. Feedback & Suggestions

We actively welcome:

• Ideas for new features or improvements
• Feedback on user experience and interface
• Suggestions for additional image format support
• Reports of bugs or technical issues
• Testimonials and success stories

Your feedback helps us continuously improve Epoch Converter Pro for all users.

9. Complaint Resolution Process

If you have concerns about our service:

1. Step 1: Contact us directly via email with detailed information
2. Step 2: We will acknowledge your complaint within 48 hours
3. Step 3: Investigation and response within 5-10 business days
4. Step 4: If unresolved, we will escalate internally
5. Step 5: Final resolution typically within 15 business days

10. Data Protection Contact

For specific privacy and data protection matters:

• Email: leenasoftwaresolutions@gmail.com
• Subject: "Privacy Request - [Type of Request]"
• Include: Specific details of your request and identity verification

Additional Resources:

• EU residents: You may also contact your local supervisory authority
• California residents: You may contact the California Privacy Protection Agency
• Indian residents: You may contact the Data Protection Board of India (when operational)

12. Contact Form Alternative

While we don't currently offer a web-based contact form, you can structure your email with:

• Subject: [Category] - [Brief Description]
• Your Name and Contact Information
• Detailed Message
• Relevant Files or Screenshots (if applicable)
• Preferred Response Method

13. Important Reminders

• Keep your contact information updated for our response
• Check your spam/junk folder for our responses
• Include specific details to help us assist you better
• Be patient with response times during high-volume periods
• Provide feedback on our service quality

Thank you for your interest in Epoch Converter Pro. We look forward to hearing from you and providing the assistance you need.

Last Updated: October 3, 2025
Leena Software Solutions
Epoch Converter Pro Team